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Websites: Setup, Design and Maintenance - Some Answers

Pound for pound an Internet presence offers very cost effective marketing when compared against other forms of advertising activity and in this regard MCL have been designing and maintaining websites for all company sizes for a number of years. We have looked at the particular problems facing small and medium sized businesses, and have produced some particular solutions that ensure these smaller customer websites are both professional and cost effective. We offer completely managed packages as well as some for those who can maintain their own services. We complete the whole procedure where required, (registration of domain, preparation and design and final uploading, hosting and maintenance) so that our customers only need one point of contact. Unnecessary administration charges are reduced and we respond very quickly to our customer requests and modifications.

Six very good reasons why you should use us...

1. We understand design, marketing and computer issues.
There are designers who do not understand how to maximise a website, and many computer literate personnel who can't design at all but will sell you a website design anyway. Neither of these groups usually understand marketing strategy which simply means we understand the best way to design and produce your site for your target market, and then maximise it for search engines.

2. We own and manage our own servers. Many web design companies don't and that means their technical expertise and management of your site may be limited. They will also have to operate through third party providers thus reducing their response time and increasing the likelihood of problems.

3. Our customer service and support are second to none. With our completely managed services if you have a problem you won't be "number 15" in a queue and you don't pay extra for our business class support even self managed packages come with a high level of technical support.

4. We are very cost effective. Over a year our rates for hosting a website are very attractive when support and our full range of services are compared.

5. Our website designs are unique to your company.
We don't use template designs and so your site will not resemble anyone else's'. These custom built sites are three times less expensive than those offered by BT for example.

6. You are not tied into lengthy or complicated contracts. All of our offers are renewable year on year with no special 'tie-ins'. (Please refer to our general terms and conditions available on request or on our website for 'special offer' services).

We realise that some of the issues involved in web site design, production and maintenance can be confusing and the following notes aim to assist and assume no prior knowledge, other than computer operation.

Registering a Domain Name.

The most important single consideration, whether or not you wish to have a website immediately, is to register your name and protect it for future use. Registration charges are for two years, after which they have to be renewed. Different registration authorities make different charges as do organization offering this service, and they may form part of a special offer etc.

There are two main registration bodies with which you should be familiar: Internic, the .com international registration authority and Nominet for the uk, (co.uk). Other suffixes are available (.net, .org etc.) but are not applicable to the majority of companies operating on a normal commercial basis. Whilst it is possible to register a name directly with these organization's, in practice certain technical information required (server details, technical admin contacts etc) usually means registering through a third party who has these facilities, or access to these facilities. Some of these are name registration specialists (i.e., it is their main or only business), some are ISP's, some web design companies and web space facilitators etc. Watch out for ads for domain names giving an annual renewal rate which appear good value but you have to double the amount as regaistrations are only 2years.

You can check out domain names directly on our website and once you register a suitable name and it is confirmed, you will have established a location for your future domain.



You may have noticed in the press and on television that many major internet companies companies (for example AOL, Wanadoo etc), are heavily advertising their services particularly to consumers. The offers come thick and fast and are made as tempting as possible. However, in general these companies do not offer a suitable service for business users with their own domain name.

Because your own company domain is essential and offers many marketing advantages including a more prestigious web presence as well as dedicated company e-mail, you may not be able to use some of the larger providers for this purpose anyway, as they will not offer hosting of your own domain name. Using an AOL e-mail address for business purposes, for example, is not recommended.

BT do offer business services and rely heavily on their telecom's image to grab the lions share of the small business market. However when you compare their charges, designing and hosting a website with them annually is a very expensive option. Because they have so many users their customer ratio is always going to be higher than business specialists such as ourselves and response and support may be slower and less helpful as a result.

It pays therefore to discuss your requirements carefully at the outset, remembering how you may wish to change or grow the site later and what it will cost!

Hosting - You have a choice with MCL

The service provided by MCL for its small/medium business customers, offers your own domain and company website on a server with a choice of connection options. A server is the computer, whose details are registered with UK or USA registration authorities and where your domain is registered, so that Internet pointers allow your site to be located by web browsers (like Internet Explorer and Netscape Navigator). MCL offer fully managed customer-friendly support, the ongoing maintenance of the site and other facilities such as visitor logging.

The MCL servers are located directly on the communications backbone in Manchester and are amongst the fastest connections available in the UK. They have full 24-hour maintenance and back up power, supplied in fully air conditioned premises.


What about Cost?

It's almost like asking how long is a piece of string? On a daily basis we hear of charges that vary enormously between suppliers, even on fairly modest sites. The answer is: it depends on a number of items some of which are discussed in our website price guide attached. However, it is important that cost does not become the only consideration. It is essential that when you need support you can talk your problem through with one of our dedicated team and that's where the real value of our service becomes apparent. Really cheap offers should be avoided as they usually offer little more than space and support for the inexperienced would be a problem.  However, if you are able to manage your own website then our self-maintained hosting offer is very cost-effective.

The cost of a site is finally determined by: (i) The number of pages (ii) The type and number of pictures and their treatment (iii) Any special programming or features (iv) Any special database applications relating to the site (v) Any e-commerce requirements (vi) the bandwidth used (usually determined by number of hits).

The first two items are not overly expensive in relation to their marketing function. The last three will considerably increase the cost of the hosting but are not usually required or overused by most small businesses.

It does not follow that because you have a small site it need be of a lower quality than larger sites or that you will get less hits (although directories do differentiate between "fully developed" sites and one or two page types). The overall design and ease of accessibility will determine this. (Ask for a selection of our websites).

MCL websites are custom designed for each business and our standard price list will enable the customer to work out an approximate cost.

Design & other aspects of your site

Contrary to what you may read in various publications, or from software suppliers, designing your own site is not recommended unless you have some design and technical experience. Cheap software is available which is fairly easy to use, but your site may compare badly with other more professional sites if you have no design or technical capability. It maybe better to have an experienced designer construct the site initially, then learn to maintain it yourself for later amendments etc.

Some directories look at your site personally and if your site is not attractive it will very often not be registered thus reducing hits.

Professional purchasers will come to your site for a specific purpose: to obtain information quickly. They will become bored if they can't access and navigate the site easily, distracted if you have moving banners whilst they are trying to read your text and go somewhere else if the pictures won't load!

Your site should be designed for the average computer, not the most powerful. The site will require testing on different screens and with different browsers. MCL will consider your product or service and selling options carefully and discuss these with you before proceeding. And if you require "bell and whistle" features we will provide them.

E-mail

With your own registered domain, you will be able to use your own domain e-mail (i.e. sales@yourdomain.co.uk). Your own domain e-mail is a very important marketing tool and you should ensure that you set it up and use it for your business. Some businesses still use a general e-mail address (someone@yahoo.com) which is not good marketing practice.

A mail programme such as Outlook Express, will collect and store your mail from your remote server and send mail automatically with your own domain name. It can also be customised in a number of ways e.g., to file mail in separate folders where necessary. You can also use webmail (like hotmail) if necessary.

With your own e-mail domain you can utilise any names you wish i.e. sales@yourdomain.co.uk enquiries@yourdomain.co.uk, george@yourdomain.co.uk etc. These and other items will all reside on your mail server, either awaiting collection by your mail programme, or they can be forwarded to any other address automatically if required.

MCL offers a full business e-mail service, and will provide full information and set-up details so that your e-mail facility is available with a minimum of fuss.

A word about Search Engines...

There are hundreds of search engines and directories. You can, if you wish, be registered with all of them - at a cost. MCL specialise in this aspect of web marketing and will arrange registration, checking and a written report (if required), so that you can see how your site is being found by the top 10 UK search engines. We can also set up a hit counter so that you can see how many visits you get to your site, where they come from etc. Our search registrations are done personally for greater effectiveness.

Beware of special offers usually offering huge numbers of registrations at low cost. They rarely work and if you're lucky you may appear very low down any list. Some operators cannot even begin to tell you where you may be appearing.

Initial search engine registration may expire with some search engines or directories after 9 - 18 months or so and from the point of registration there may also be a gradual decline of effectiveness.

If you would like greater marketing activity via search engines you may wish us to maximise your search engines rankings. Please contact us for more information and a copy of our search engine notes (pub: 070) and FAQ's for extra guidence.  Search Engine info




MCL
w w w . m c l w e b . c o . u k

For further information on our services please contact us at:

Tel: 0870 403 0253 / 0870 403 0254 • Fax: 0870 403 0249 • E-mail: info@mclweb.co.uk

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