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Websites: Setup, Design and Maintenance - Some Answers

Pound for pound an Internet presence offers very cost effective marketing when compared against other forms of advertising activity and in this regard MCL have been designing and maintaining websites for all company sizes, specialising in the small business sector. In this regard we produced some particular solutions that ensure these smaller customer websites are both professional and cost effective.

We offer completely managed packages as well as some for those who can maintain their own services. We complete the whole procedure where required, (registration of domain, preparation and design and finally uploading... hosting and maintenance) so that our customers only need one point of contact. Unnecessary administration charges are reduced and we respond very quickly to our customer requests for modifications.

Six very good reasons why you should use us...

1. We understand design, marketing and computer issues.
We understand design, marketing and computer issues. There are many designers who do not understand how to maximise your website, and many computer literate personnel who canʼt design at all but will sell you a website.
Neither of these groups usually understand marketing strategy which simply means we understand the best way to design and produce your site for your target market.


2. We own and manage our own servers.
We own and manage our own servers. Many design companies don't, and that means their technical expertise and management of their sites may be limited. They also have to operate through third party providers thus reducing their response time.

3. Our customer service and support are second to none.
Our customer services are second to none. With our completely managed services if you have a problem you won't be "number 15" in a queue and you don't pay extra for our business class support even self managed packages come with a high level of technical support.

4. We are very cost effective.
Over a year our rates for hosting a website are very attractive when support and other services are compared.

5. Our website designs are unique to your company.

We don't use template designs and so your site will not resemble anyone else's'. These custom built sites are much less expensive than any similar we have checked out.

6. You are not tied into lengthy or complicated contracts.
All of our offers are renewable year on year with no special 'tie-ins'. (Please refer to our general terms and conditions available on request or on our website for 'special offer' services).

We realise that some of the issues involved in web site design, production and maintenance can be confusing and the following notes aim to assist and assume no prior knowledge, other than computer operation
.

Registering a Domain Name.

The most important single consideration, whether or not you wish to have a website immediately, is to register your name and protect it for future use. Registration charges are for two years, after which they have to be renewed. Different registration authorities make different charges as do organization offering this service, and they may form part of a special offer etc.

There are two main registration bodies with which you should be familiar: ICANN, the .com international registration authority and Nominet for the uk, (co.uk). Other suffixes are available (.net, .org etc.) but are not applicable to the majority of companies operating on a normal commercial basis. Whilst it is possible to register a name directly with these organisations, in practice certain technical information required (server details, technical admin contacts etc) usually means registering through a third party who has these facilities, or access to these facilities. Some of these are name registration specialists (i.e., it is their main or only business), some are ISPʼs, some web design companies and web space facilitators etc. Watch out for ads for domains giving an annual renewal rate which appear good value but you have to double the amounts where registrations are only for for 2 years.

You can check out domain names directly on our website and once you register a suitable name and it is confirmed, you will have established a location for your future domain.



You may have noticed that many major companies e.g.(AOL, BT, Sky etc), are heavily advertise their services. The offers come thick and fast and are made as tempting as possible. However, in general these companies do not offer a suitable service for business users who wish to use their own domain name.

Because your own company domain is essential and offers many marketing advantages, including a more prestigious web presence as well as dedicated company e-mail, you may not be able to use some of the larger providers for this purpose anyway, as they will not offer hosting of your own domain name. Using an AOL e-mail address for business purposes, for example, is not recommended.

BT do offer business services and rely heavily on their telecoms image to grab the lions share of the small business market. However when you compare their charges, designing and hosting a website with them annually is a very expensive option. Because they have so many users their customer ratio is always going to be higher than SME business specialists such as ourselves and response and support may be slower and less helpful as a result.

It pays therefore to discuss your requirements carefully at the outset, remembering how you may wish to change or grow the site later and what it will cost!

Hosting - You have a choice with MCL

The service provided by MCL for its small/medium business customers, offers your own domain and company website on a server with a choice of connection options. A server is the computer, whose details are registered with UK or USA registration authorities and where your domain is registered, so that Internet pointers allow your site to be located by web browsers (like Internet Explorer, Firefox or Safari). MCL offer full customer- friendly support, the ongoing maintenance of the site and other facilities such as visitor logging.

The MCL servers are located directly on the communications backbone at in Manchester, and are amongst the fastest connections available in the UK. They have full 24-hour maintenance and back up power, supplied in fully air conditioned premises.


What about Cost?

On a daily basis we hear of charges that vary enormously between suppliers, even on fairly modest sites. The answer is: it depends on a number of items some of which are discussed in our website price guide. However, it is important that cost does not become the only consideration. It is very important that when you need support you can talk your problem through with one of our dedicated team and thatʼs where the real value of our service becomes apparent. Really cheap offers should be avoided as they usually offer little more than space and support for the inexperienced would be a problem. However, if you are able to manage your own website then our self-maintained hosting offer is very cost-effective.

The cost of a site is finally determined by: (i) The number of pages (ii) The type and number of pictures and their treatment (iii) Any special programming or features (iv) Any special database applications relating to the site (v) Any e-commerce requirements. The first two items are not overly expensive in relation to their marketing function. The last three will considerably increase the cost of the site but are not usually required by most small businesses.

It does not follow that because you have a small site it need be of a lower quality than larger sites or that you will get less hits (although directories do differentiate between ʻfully developedʼ sites and one or two page types. The overall design and ease of accessibility will determine this. (see a selection of our websites in these notes ).

MCL websites are custom designed for each business and and are very cost effective.

Design & other aspects of your site

Contrary to what you may read in various publications, or from software suppliers, designing your own site is not recommended unless you have some design and technical experience. Cheap software is available which is fairly easy to use, but your site will compare badly with other more professional sites if you have no design or technical capability. It is better to budget for an experienced designer to construct the site initially, then learn to maintain it yourself for later amendments etc.

Some search directories occasionally have an editor to look at your site personally and if your site is not attractive it will very often not be registered, thus reducing your hits.

Professional purchasers will come to your site for a specific purpose: to obtain information quickly. They will become bored if they can't access and navigate the site easily, distracted if you have excessive moving banners or animation whilst they are trying to read your text and go somewhere else if the pictures won't load!

Your site should be designed for the average computer, not the most powerful. The site may require testing on different screens and with different browsers. MCL will consider your product or service and selling options carefully and discuss these with you before proceeding.


Please contact us for some example sites that we have designed
.

E-mail

With your own registered domain, you will be able to use your own domain e-mail (i.e sales@yourdomain.co.uk). Your own domain e-mail is a very important marketing tool and you should ensure that you set it up and use it for your business. Some businesses still use a general e-mail address (somename@yahoo.com) which is not good marketing practice.

A mail programme such as Outlook Express, will collect and store your mail from your remote server and send mail automatically with your own domain name. It can also be customised in a number of ways e.g., to file mail in separate folders where necessary. You will also be able to use Webmail (similar to Hotmail, Google mail etc) to access your incoming mail from any computer, anywhere without special set up.

With your own e-mail domain you can utilise any names you wish i.e sales@yourdomain.co.uk enquiries@yourdomain.co.uk, george@yourdomain.co.uk etc. These and other items will all reside on your mail server, either awaiting collection by your mail programme, or they can be forwarded to any other address automatically if required.

MCL offers a full business e-mail service, and will provide full information and set-up details so that your e-mail facility is available with a minimum of fuss.

A word about Search Engines...

There are hundreds of search engines, most of which are in the USA. You can, if you wish, be registered with all of them - but most UK businesses only need to register with 10/12 UK search engines or directories. MCL specialise in this aspect of web marketing and will arrange registration, checking and a written report (if required) so that you can see how your site is being found by the top 10 UK search engines. Our search engine and directory registrations are carried out personally and with greater effectiveness than automated software.

Beware of
search engine companies offering huge numbers of registrations at sometimes very low prices. They rarely work and if you're lucky you may appear very low down any list. Some operators cannot even begin to tell you where you may be appearing. Initial web engine registration may expire with some search engines or directories after 9 months or so and from the point of registration there may also be a gradual decline of effectiveness. If you would like greater marketing activity via search engines you may wish us to maximise your search engines appearances. Please contact us for more information and a copy of our search engine notes.



MCL
w w w . m c l w e b . c o . u k

For further information on our services please contact us at:

Tel: 01255 670 081/ 01255 670 085 • Fax:01255 670 089

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