For Windows XP and 2000

A dial-up is simply a method of connecting your computer, via the telephone line, directly to the web via our 'backbone' connection. It is entirely separate from any programmes you have installed (like Internet Explorer and Outlook Express) and any problems with your dial-up will also be entirely separate from those programmes. That is why we issue separate notes on configuring your computer to dial our connection. It is not necessary to use our connection but please note that if you already use another dial-up for your connection (for example a free service) you will need to configure your e-mail for your own domain. Please call if you require assistance in this regard.

It is not necessary to configure your machine with a CD or other software in order to gain access to the Internet. If your machine is a fairly capable PC or MAC it will already have the software built-in that makes Internet access a simple process.

The following details create a new, fast dial-up connection for you using either ISDN or modem and, once configured, you can continue to use other connections you may have or delete them, as you wish.

These details are for PC's using Windows XP and 2000 which vary slightly from previous versions of Windows although the principals remain the same. Macintosh users should advise us to receive separate details. (A modem connected to your computer or an ISDN adaptor is assumed).

The instructions are in black type. Other helpful information is placed on a grey background. Depending on the software version you are using there may be some minor variations on these instructions and if unsure you can call us on 0870 403 0253/0870 403 0254. However careful inspection of the various windows will usually reveal the appropriate option.

( 1.) Introduction

Because of the completely new user interfaces available with the latest Windows operating systems we give below the most straightforward method of creating your dial-up connection. If you have customised your system you may need to look for the options mentioned.

( 2.) Creating a new connection

Both XP and 2000 use a new connection wizard and depending on versions the options will be similar.

1. Open the "new connections wizard" usually found at: 'start menu' - Accessories - Communications - new connection wizard. OR In the Network and dial-up folder, click "make new connection".

2. On the welcome page click 'next' or if no welcome page tick: Connect to the Internet (XP) OR " I want to set up my connection manually (2000) click 'next'.

3. Click "Dial-up connection" then 'next' (XP).

4. In the 'Connection name' box put in MCLWEB (XP) then 'next'.

5. On the phone number page type in the number you should receive in a letter with these notes. You can prefix this with any code for obtaining a line (e.g.9) Click next and (in 2000 only) a description menu for your connection. Click Finish.

Sometimes a connection box will appear and you can check the details and insert your user name and password exactly as supplied.

Tick 'save password'. (Note: this will not be saved until after you make a successful connection).

To check other details click the "properties" box. Now you can set up your options, ( time to stay on-line for example) but if you're happy with the default setting you can accept them and test the connection.

Please contact support if you require further assistance: 0870 403 0253/0870 403 0254.

Press "connect" and a small window will appear advising you of the connect status and if successful the connection will be made.

Sometimes an additional window will appear giving you information about the connection.

Note: For some users (if the preference has been selected) a small double computer icon has appeared in the task bar indicating that you are connected. You can double click on this at any time to check current connection status AND to disconnect if required. Notice that the small icon disappears when disconnection is complete.

( 6.) Make a Short Cut on the Desktop

 Finally, to save time, you can make a shortcut of the MCLWEB icon so it is on the desktop. Right click on the icon and select shortcut. A window will tell you that it will create an icon on the desktop. Click OK. Now you only need to double click this on the desktop to make your connection in future.

If a shortcut is created in the existing folder, simply move the icon onto the desktop.

If you wish you are ready to configure your Internet Browser (Internet Explorer) and e-mail programme (Outlook Express) so that connection to our 'dial-up' is automatic when either of these programmes are opened. Although this is not essential please see our separate notes, (030) which may be enclosed, if you wish to do this.

Remember, at any time you can make the connection of your choice by clicking on the appropriate 'dial-up' icon either on the desk top or in the 'dial-up' folder.

We have not experienced many problems with separate 'dial-up's', but those we have, involve third party software customizing your computer software. The worst offenders are "AOL Compuserve MSL and Freeserve" and in some cases, if you wish to use a business dial-up, you will have to un-install or re-configure these programmes on your computer(s). These programmes are not generally business friendly and you will tend to have more problems with junk mail, connections and browsing. Note: Normally both modem and ISDN connections are trouble free but in very rare cases less well known ISDN adaptors can cause problems and their configuration may cause conflict. Our 'dial-up' does not interfere with your configurations and (because AOL and Compuserve do not use standard 'Explorer or Outlook Express') you may well find you can use them selectively, while installed on the same computer. Please call us if unsure of your options: 0870 403 0253/0870 403 0254

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